FRequently Asked Questions
Where are you Located?
We are a cottage business, which means we produce everything from our home. This also means that we don’t have a storefront or a brick-and-mortar, as some refer to it.
where do I find your Goods?
Check our calendar out to see where we will be around town! We’ve got a lot of monthly events with great partners in the community where you can come out and get donuts.
What products can I find at what events?
Here’s a breakdown of what we usually have. Menus can for events the week-of on our Instagram Story and sometimes in the Facebook event too when we remember:
Kelly’s Ice Cream Donut Sandwich Night: Brioche and Flourless
Orlando Brewing Donut and Beer Pairing: Regular and Vegan
New General Pop Up: Regular and Flourless
Greenery Creamery Event: ticketed—Vegan donut pairings, vegan and dairy macaron sammies, side pop-up—vegan donuts, and sometimes vegan macarons
The Heavy: Brioche and Vegan
What about Private orders?
We offer many options for private orders: one is the cake order form for a standard 6in cake. The other order form on our site is the event order form which is for you crazy kids who are looking for cake + (that + being donuts, macarons, minis, donut holes, etc). Both of these order forms can be found under our “order here” tab. Occasionally, we also have seasonal items for sale. We will have options for Halloween, Thanksgiving, and Christmas and you can find these under the Tickets tab when they’re available.
What’s the best way to order?
Best way = using the order forms we have right here on our website. These order forms are a jumping off point and will be followed up with an email from one of the two people that run this biz.
Better way = direct email. But this usually requires more back-and-forth than the forms since we collect a lot more info up-front when you use the form that we will need to confirm your order
Not the way = Facebook messages or Instagram DM’s. Yes, we do our best to check these and reply. But it’s to a point where we get too many messages coming in through both that it’s tough to keep up with and keep track of. We will always ask for you to submit an order form or send us an email if you message or DM us an order request. Which is to say, save yourself a step and use the order forms on the site.
Didn’t you used to do smaller private orders?
If you’ve been following us long enough, you’ll know it’s true, we used to accommodate orders of 1/2 and full dozens every day of the week. Now our minimum is 3 dozen (event order form). Why? Well, we have been so overwhelmed with events that we require more time to keep up with marketing and prepping for those which takes away from the time we used to commit to smaller orders. We are bummed about this and hope to bring them back eventually but please join us at events to get smaller amounts for the time being! And check out our specials for the holidays as those offerings will be available in smaller quantities.
What’s Flourless and what happened to Gluten-Free?
We didn’t technically change anything about our gluten-free recipes but it came to our attention that we work in a kitchen that also has wheat flour so we can’t guarantee things are gluten FREE. About our flourless stuff: it’s made with garbanzo bean and brown rice flours. When it’s fried, we fry it first in fresh oil. When it’s baked, it’s baked in trays we only use for flourless donuts. We decorate flourless donuts with freshly made glazes that have not been dipped in anything that has wheat. We do our very best to keep wheat out of these products but we know it’s very important for you to have all the info before purchasing when allergies are involved.
I’m picking up a cake right now and this is a house that I’m at….
You are most likely in the exact right place. 2007 Dartmouth Ave, Winter Park, FL 32789. We are a cottage business, which means we produce everything from our home.
What about you? Who are you? You are so Mysterious.
First of all, thank you. We are v mysterious. As for this whole business thing: it started as one person. Me, Liz. And just donuts. You might have met me. I’m that person at every event trying to remain calm. Or you met my mom, she’s usually around for all the events too.
This year, we grew a bit, to two. Becky, our cake and macaron maker, joined the team towards the beginning of 2018. She’s usually with us at our bigger events (i.e. pop-ups). And she’s the one who makes your cakes (and macarons).
So that puts us at two people running the show. I’m full-time at it and keep up the Facebook, main Instagram @orlan_dough, and email@example.com email. I also set the menus for donut events, make all the donut dough, and fry every single donut you eat (but have help decorating). Becky works full time doing not-cakes and not-macarons, then handles all the cake requests coming in to firstname.lastname@example.org and runs the @orlandoughcakes Instagram. She sets any menus we have for macarons/cakes.
More info on Liz: I’m a self-taught baker who’s been in the kitchen since age two. I spent some time at PVDonuts in Providence learning more about donuts in May 2017 and before that I had a donut blog that had me traveling around the country trying and reviewing donut shops. I’ve got a BA and and MBA from UCF (Go Knights) and started Orlandough in November 2016. I enjoy wine, cheese and charcuterie boards, and shopping at the Costco Business center while listening to podcasts.
More info on Becky: I’m (liz) writing this for her so hopefully this is all correct. Becky is also self-taught and a master of macarons, to my amazement. She even cracked the code on vegan macarons earlier this year. She lives here in Orlando with her husband Kyle. They both graduated from UCF (Go Knights). Kyle and my brother have been friends since before college so that’s how Becky and I started running in the same circle and it was way before Orlandough. She enjoys craft beers and, from what I can tell, almost any good food. One time, she built her own paddle board and she’s got a similar sense of humor to mine so this whole thing works out alright.
We both are doing a lot and doing our best and we LOVE all of you for supporting us in this business venture. We do try to get back to emails within 48 hours but sometimes we don’t and for that I will preemptively say “I’m so sorry I didn’t get back to you sooner”.